Email 01
Sarah M.
Question about 1:1 coaching
“Hi Rachel! I've been following you for a while and I'm interested in your 1:1 coaching. Do you have any openings next month, and what does it cost?”
What would you do?
Your inbox desk is ready
01
Station 01
Meet your client
Meet Rachel
Rooted
Rooted Wellness Co.
Rachel · Wellness & lifestyle coach
Inbox: 4 unread
- Business type
- Rachel is a wellness and lifestyle coach who works with women through 1:1 coaching and a small group program.
- What's happening
- Her business has gotten busier, and her inbox is one of the first things to get away from her. She's brought you in to help sort through the noise, recognize what actually needs her attention, and handle simple communication when you have enough information to do so.
She's handed the inbox to you.
02
Station 02
A message from Rachel
A message from Rachel
Rachel
Rooted Wellness Co.
“Hey! My inbox got away from me again this week. 😅
Can you go through these and help me figure out what actually needs my attention?
If it's something you could reasonably handle for me, flag that too. There's one email I'd like you to draft a response to in my voice.
You know I like my emails warm and friendly, but still pretty short. I don't want them sounding super formal or corporate.
Thank you!!”
Read it the way a virtual assistant would
03
Station 03
Rachel’s inbox
Rachel's Inbox
Here's what was waiting when you logged in. Decide what you'd do with each one.
Inbox · 4 unread
Email 02
Jenna R.
Zoom link for tomorrow
“Hey Rachel! I can't find the link for our call tomorrow. Could you resend it?”
What would you do?
Email 03
Evergreen Market
20% off your next order
“Your favorites are waiting! Shop today and save 20% on your next order.”
What would you do?
Email 04
Amanda T.
Can we reschedule?
“Hi Rachel! Something came up with my daughter and I won't be able to make our Thursday call. Could we move it to Friday afternoon?”
What would you do?
Make a choice for all four, then I'll show you mine.
Quick check
Do you have enough information to reply?
Rachel's client asked to move her appointment to Friday afternoon.
Before you answer for Rachel, is there anything you'd want to clarify?
Hold that thought…
Answer the quick check above first, the rest of the experiment unlocks the moment you do.
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(you can pick up right where you left off)